Hospitality
Refined

Expert on-site audits and actionable improvement plans for pubs, hotels, and restaurants across the UK. Compliance, operations, and profitability — all covered.

Explore Solutions
6
Audit Areas
48hr
Response Time
100%
On-Site
1 Week
Min Per Area

What I Audit

01

Legal & Compliance

Licences, health & safety, fire, allergens, GDPR

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02

Operations & Procedures

SOPs, opening/closing, service flow

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03

Staff & HR

Rotas, contracts, training, conduct

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04

Stock Control & Purchasing

Wastage, supplier contracts, par levels, cellar

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05

Financial Health

GP margins, wet/dry sales, cash handling, reconciliation

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06

Customer Experience

Service standards, complaint handling, reviews

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Expertise driven by experience

Niamh is a hospitality consultant with over 8 years of hands-on experience across pubs, hotels, and restaurants. She goes into a business for a week, shadows owners and staff, and produces a clear, actionable plan to improve compliance, operations, and profitability.

From licensing law to cellar management, she covers every angle — giving business owners the confidence that their operation is legally compliant, efficient, and set up for growth.

Licensed premises compliance
Health & safety audits
Fire safety assessments
Allergen & food safety
Staff training & development
Operational procedures
Stock & cellar management
Financial performance analysis
Niamh — Hospitality Consultant

Case Studies

Proven results

+28%
GP Margin
The Crown Inn, Somerset
Comprehensive operational audit and stock control overhaul
100%
Compliance
The Riverside Hotel, Devon
Full legal and compliance review across all departments
+40%
Staff Retention
The Copper Kettle, Bristol
HR audit and staff training programme implementation

What clients say

Niamh walked into our pub and within three days had identified compliance gaps we didn't know existed. Her report was clear, practical, and easy to act on.

James Whitfield
Owner, The Crown Inn

The action plan Niamh produced transformed how we run our hotel. Staff are clearer, procedures are tighter, and our GP margin has improved significantly.

Sarah Mitchell
General Manager, The Riverside Hotel

Professional, thorough, and genuinely passionate about hospitality. Niamh's recommendations have made a real difference to our restaurant.

Tom Brennan
Owner, The Copper Kettle

Book a call

Tell me about your business and what you'd like to improve. I'll get back to you within 48 hours to arrange a consultation.